Frequently Asked Questions

Program

How does the DK+ Marketplace program work?

Once approved, you are given access to your own supplier portal. You determine the products you sell, you determine your price, you set up your shipping, and once a customer orders your product from digikey.com you ship directly to them.

How do I sign up for the DK+ Marketplace?

Go to dkplus.digikey.com/application, and fill out the application online. Once we have reviewed and approved your application, we email login information. You will be assigned a product manager who will be responsible for helping you build your store. Once your store is created, your products will show up on digikey.com and you are ready to go.

How are customer inquiries handled?

All customer service inquiries are initiated via Digi-Key’s world-class customer service experience. You will be notified if a customer has a question or issue with an order. You will then communicate directly with the customer through your own seller portal.

I am already a Digi-Key seller, how does this program impact me?

If you are a current supplier with Digi-Key, nothing changes. However, if there are products in your portfolio that Digi-Key doesn’t currently carry, you can work directly with your product manager to determine how this program can benefit you.

Products

Can I sell BTO products on DK+?

Yes you can! We allow you to set your own lead-to-ship time for each product. Customers will know exactly how long it takes your company to build and ship your products.

Can I sell services on the Marketplace?

At this time, the Marketplace is only taking sellers with physical product.

Who sets prices for my Marketplace products?

You do. Digi-Key does reserve the right to modify prices for two purposes:
  1. Adherence to price fixing laws, and
  2. If a supplier were to enter the market and attempt to undercut all competition by lowering their sale price below standard market pricing, we would adjust the price upward to put all suppliers on an equal footing. We don’t want a supplier trying to “buy” the market and force out the competition. At the same time, at no point would we adjust downward the resale cost, as that would impact the market as a whole and reduce the revenue of the supplier – obviously unfair to all involved.

Who is the target audience for my products?

We are targeting both existing Digi-Key customers and new customers looking for lines of products not originally available on the Digi-Key website.

Can I set a minimum order quantity and/or volume pricing?

You can do both! You can specify this information for each product you sell on the Marketplace.

Can I ship to customers outside the USA?

At this time we only allow shipping inside the USA. Global shipping will be available in a future release.

Can you store my products and ship directly from your warehouse?

Currently this is not an option. We are working on a Fulfilled By Digi-Key option to be available in a future release.

Can I join the DK+ Marketplace if I don’t have any US-based shipping warehouses?

At this time, all DK+ Marketplace suppliers must have a US-based shipping warehouse.

Sales Taxes

Do I have to collect taxes?

No! Digi-Key flash-purchases your products as they sell. We take responsibility for collecting all taxes in each state.

Will I receive a 1099 Tax Statement during tax season?

We will not be sending a 1099 as we flash-purchase your product, thus making it a resale product.

Does Digi-Key provide me a tax-free certificate?

Yes, we supply a tax-free certificate for all US states.

Payment

Do I have to pay a monthly membership to be a seller?

No you don’t! Signing up for the Marketplace is completely free. We don’t charge you a monthly fee to sell on our website.

Do you take commission from shipping?

No we don’t! We only take a commission of the sale of an order or product. You set and keep the entirety of your shipping cost.

I noticed that the seller portal statements show commission deducted from our shipping. What’s the deal with that?

Our Accounts Payable team manually credits that commission back to your seller portal. We are working on configuring our portal to no longer auto-deduct commission from the shipping as well as the order.

Does the customer pay for the order immediately, or can we offer payment terms?

Currently, the customer will need to pay for the product(s) at the point of order. However, we will be launching the ability to offer payment terms in a future release.

Is DK+ a different web-site than www.digikey.com?

No, the experience for the customer is exactly the same. Your brand and products appear on the site like any other product. We manage payment processing, we cover taxes, and we handle 1st-line customer support.
Have additional questions?
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